Front Desk Receptionist

A counseling facility is seeking a Front Desk Receptionist who will be responsible for greeting patients, scheduling appointments, verifying insurance coverage, and maintaining accurate medical records. Additionally, you will answer phones, handle patient check-ins, assist with billing and invoicing, and perform other general clerical duties.  This is a part-time position working 12 to 32 hours each week; however, you must be flexible to work evenings and weekends.

Job Responsibilities:

• Greet clients, vendors, and visitors in a professional manner
• Handle inquiries and concerns via phone, email, and general correspondence, and route to appropriate personnel
• Assist clients with completing necessary forms and documentation
• Answer and screen incoming telephone calls and take accurate and thorough messages
• Check clients in and out of scheduled appointments, schedule any return or follow-up appointments, or any referrals
• Verify and update demographic, billing, third-party coverage information, and collect client paperwork as needed
• Make outgoing calls to remind clients of appointments and initiate procedures to locate missing information prior to the clients visit
• Scan documents from clients or providers and file in appropriate folders/charts
• Promptly handle triage emergency telephone calls based on office protocol
• Collect office visit fees and prior balances
• Assist with billing and/or direct client to appropriate billing personnel and fax, scan, file, and mail documentation
• Keep front, back areas tidy and orderly and reception area clean and calm
• Use discretion while working with sensitive information.
• Comfort distressed clients; this may range from simply fixing any appointment issues that may arise, or being the voice of comfort during times of extreme stress and emergency
• Perform other duties as directed

Job Qualifications:

• Must have a High School Diploma or GED; Associate’s or Bachelor’s degree preferred
• Must have 3 employment references: 2 personal and 1 professional
• Must have solid time management skills with the ability to multi-task and prioritize work
• Must be able to pay a high attention to detail and have strong problem-solving skills
• Must have excellent written and verbal communication, organizational, and planning skills
• Must be proficient in MS Office
• Must have the ability to work efficiently in a busy environment and be availability to work flexible hours, including evenings and weekends
• Must have reliable transportation, proof of valid Ohio Driver's License, and proof of valid/current auto insurance 

Only those candidates that can pass a background and BMV check, TB Test, and drug screen will be considered.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Front Desk Receptionist position, please submit your resume to mentor@areatemps.com, call (440) 788-4373, or TEXT “your name & 176058” to (440) 497-1091.