Dispatcher

Bedford Heights, OH 44146

Posted: 04/22/2024 Employment Type: Temp-To-Hire Job Category: Customer Service/Sales Job Number: 20 - 172063 lm Pay Rate: $15/hr

Job Description

We need a Dispatcher to work Monday through Friday, from 7:30 a.m. to 5 p.m. with occasional Saturdays.

Job Duties:

  • Manage the dispatch board for effective scheduling and communication, evaluate urgency of customer needs, and get the right technician at the right time to the right job with the right parts
  • Follow the established dispatching procedures and policies
  • Maintain On Call Schedule and update answering service or any changes and confirm calls for next day
  • Communicate with customers as to when parts will be in and when they can expect service
  • Page calls and cell phone communication with technicians
  • Enter service tickets into computer, act on any special requests or need to return from the service tickets, and close out every job with technicians
  • Input and update of Client equipment records
  • Schedule Truck Maintenance, make outbound calls for tune ups during slow months, and back up Customer Service Representative
  • Work with Customer Service Rep and others to implement new policies and procedures
  • Perform other duties as needed

 

 

 

 

 

 

 

 

Job Requirements

Job Qualifications:

  • Must have previous dispatching experience with strong customer service experience
  • Must have a polite and friendly telephone voice with the ability to read and follow and continually utilize established company scripts
  • Must be able to understand each service technician's technical, as well as their customer relations, and qualities
  • Must have effective communication, interpersonal, time management, and problem solving skills
  • Must be a reliable and level-headed team player while having the ability to work with minimum supervision
  • Ability to read and follow and continually utilize established company scripts

Only candidates that can pass a background check and drug screen will be considered.  This company offers benefits upon permanent hire.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Dispatcher position, please submit your resume to independence@areatemps.com, call (216) 575-7145, or TEXT “your name & 172063” to (216) 458-1784. 

Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

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Meet Your Recruiter

Independence Office

With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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About Bedford Heights, OH

Ready to kickstart your career in Bedford Heights, Ohio? Explore our job opportunities in this vibrant and growing area! Nestled in Cuyahoga County, Bedford Heights offers job seekers a perfect blend of small-town charm and big-city opportunities. With proximity to Cleveland's renowned professional sports teams like the Cavaliers and Browns, cultural landmarks including the Cleveland Museum of Art, Playhouse Square, and the Rock and Roll Hall of Fame, there's no shortage of activities to enjoy outside of work. Known for its diverse cuisine ranging from classic Midwest dishes to trendy eateries, Bedford Heights is a foodie's paradise. Don't miss the chance to discover the beauty of this region's parks and recreation areas, like the Bedford Reservation, for a perfect work-life balance. Embrace the growth potential and unique culture that Bedford Heights has to offer – your dream job could be just a click away!