Bedford Heights, OH 44146 US
We need a Dispatcher to work Monday through Friday, from 7:30 a.m. to 5 p.m. with occasional Saturdays.
- Manage the dispatch board for effective scheduling and communication, evaluate urgency of customer needs, and get the right technician at the right time to the right job with the right parts
- Follow the established dispatching procedures and policies
- Maintain On Call Schedule and update answering service or any changes and confirm calls for next day
- Communicate with customers as to when parts will be in and when they can expect service
- Page calls and cell phone communication with technicians
- Enter service tickets into computer, act on any special requests or need to return from the service tickets, and close out every job with technicians
- Input and update of Client equipment records
- Schedule Truck Maintenance, make outbound calls for tune ups during slow months, and back up Customer Service Representative
- Work with Customer Service Rep and others to implement new policies and procedures
- Perform other duties as needed
- Must have previous dispatching experience with strong customer service experience
- Must have a polite and friendly telephone voice with the ability to read and follow and continually utilize established company scripts
- Must be able to understand each service technician's technical, as well as their customer relations, and qualities
- Must have effective communication, interpersonal, time management, and problem solving skills
- Must be a reliable and level-headed team player while having the ability to work with minimum supervision
- Ability to read and follow and continually utilize established company scripts
Only candidates that can pass a background check and drug screen will be considered. This company offers benefits upon permanent hire.
Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Dispatcher position, please submit your resume to email@example.com, call (216) 575-7145, or TEXT “your name & 172063” to (216) 458-1784.
For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.