Data Entry/Customer Service Representative

A transportation company is seeking an individual to enter data into the company database and answer phone calls from customers regarding services and deliveries.  Additionally, you will assist with routing drivers and let customer know when routes are running late.  Work hours are 1 p.m. to 9:30 p.m.; however, you need to be flexible to assist with vacation coverage.   

Job Duties:

• Provide customer service, answer phone calls and emails
• Type documents, enter data, audit and invoice customers, sort, handle, & process paperwork 
• Interact with the drivers to review their paperwork, scan and update in the computer system, and file
• Verify and complete required documentation and reports
• Maintaining daily reports in Word, Excel, and Crown Computer System
• Lift cartons and other objects of various shapes, sizes and weights 
• Safely walk and stand for extended periods of time, reach, bend, climb, push, pull, twist, squat, and kneel as necessary to perform the job duties
• Handle daily attendance at assigned work location promptly and accurately
• Perform other duties as assigned

Qualifications:

• Must have previous customer service experience; Previous transportation experience a plus
• Must have excellent communication and computer skills with quick and accurate data entry 
• The ability to perform basic math functions, follow instructions, complete required training, and work independently and also as a team player is needed
• Must be a highly motivated individual with the ability to pay a high attention to detail
• Must have the ability to bend, twist, squat, push, and pull freight throughout shift 
• Must be able to adhere to company safety policies and pass a company Pre-Hire Screen test

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 216-706-7347 or submit your resume to lakewood@areatemps.com.