Customer Service Representative

Willoughby, OH 44094

Posted: 10/15/2018 Employment Type: Temp-to-Hire Job Category: Customer Service/Sales Job Number: 04 - 142580 lc Pay Rate: $40k to $44k/year perm, based on experience

A fast-paced manufacturing company is seeking a Customer Service Representative to work in the Label & Packaging, Material Handling, RFID, and Promotional Response Products Divisions.  This is a first shift position working Monday through Friday from 8 a.m. to 5 p.m. 

Responsibilities:

  • Daily interaction with clients via email and telephone
  • Service assigned accounts
  • Ensure client satisfaction through timely and accurate processing of orders
  • Respond to client questions
  • Initiate client interaction for positive results
  • Coordinate with internal departments to revolve products or delivery issues
  • Follow client orders from creation through completion, providing timely updates as needed

 

 

Qualifications:

  • Must have a Bachelor’s Degree or equivalent education and experience
  • Must have at least 2 years’ experience in a client service capacity within a manufacturing environment
  • Must have excellent time management and organizational skills
  • Must have the ability to take a proactive approach, multi-task, establish priorities, and meet deadlines
  • Strong client-service orientation, along with the ability to think critically in order to solve problems is needed
  • Must be proficient with Microsoft Office Products
  • Bachelor’s Degree in Art or Graphics related field, experience in commercial printing, and Business-to-Business experience are preferred
  • Must be able to work in a fast-paced, high-demand, and time-sensitive environment
  • Must have a valid driver’s license 

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 440-788-4373 or submit your resume to mentor@areatemps.com.

For over 30 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Mentor Office

With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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