Customer Service Representative

A manufacturing and distribution company is seeking a Customer Service Representative to join their team.  You will be the primary point of contact for customers, handling inquiries, managing orders, and ensuring a seamless customer experience.  Work hours are Monday through Friday from 8 a.m. to 5 p.m.  

Job Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information about products, services, and order status
• Process orders efficiently and accurately, monitor order progress, and ensure timely delivery
• Address and resolve customer complaints or issues in a professional and timely manner, escalating complex cases when necessary
• Build and maintain strong relationships with customers, ensuring repeat business and customer satisfaction
• Maintain accurate records of customer interactions, orders, and resolutions in the CRM system
• Work closely with internal teams such as sales, production, and logistics to ensure customer needs are met
• Stay informed about industry trends, pricing updates, and competitor activity to better assist customers

Job Qualifications:

• High School Diploma or GED required; associate or bachelor’s degree is preferred
• Must have proven experience in customer service, preferably in manufacturing, distribution, or a related industry
• Experience in plastics manufacturing, distribution, or compounding, as well as, knowledge of industry-specific logistics and supply chain processes is preferred
• Must have strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams
• Must be proficient in CRM software and Microsoft Office Excel, Word, Outlook
• The ability to manage multiple tasks, prioritize effectively, and be able to thrive in a fast-paced environment is needed
• Must have strong problem-solving skills, with a proactive and customer-oriented approach, and the ability to pay a high attention to detail 
• Bilingual skills are a plus

Only candidates that can pass a background check and drug screen will be considered. 

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service Representative position, please submit your resume to parma@areatemps.com, call (440) 253-2983, or TEXT “your name & 176274” to (440) 887-4013.