Customer Service Representative

Mentor, OH 44060

Posted: 08/31/2023 Employment Type: Temp-To-Hire Job Category: Customer Service/Sales Job Number: 01 - 170833 ge Pay Rate: $16 to $18/hr, based on experience

Job Description

A food company is seeking a Customer Service Representative who will be responsible for serving customers by providing company production informational along with service solutions.  Work hours are Monday through Friday from 8:30 a.m. to 5 p.m.

Job Responsibilities:

  • Conduct daily sale order calls, process orders, and provide support to customer inquiries
  • Communicate with customers and representatives on sales order concerns, short or out of stock inventory, and offer variable solutions
  • Participate in company training, sales activities, and assist in preparation of sample coordination 
  • Understand and use company platforms, resolve internal and external customer concerns, and communicate new product placements or issues
  • Coordinate pre orders with key accounts, communicate to purchasing team, coordinate product targets from leads, and provide target account follow-up support
  • Develop and maintain good relationships, support Wholesale and Marketing teams, and perform other assignments as needed




Job Requirements

Job Qualifications:

  • Must have a High School Diploma or GED
  • Must have at least 2 years in the food service industry, sales, kitchen and/or customer service experience; No seafood allergies
  • Must have a strong desire to please others while up-selling, suggestive selling, and the ability to provide service to customers
  • Must have excellent communication and organizational skills while being professional
  • Must have strong analytical and problem solving skills
  • Proficiency in Microsoft Office, Excel Spreadsheets, CRM, and order processing systems is needed
  • Must have the ability to discuss cooking ideas and experiences
  • Must be able to adhere to all Safety, BRC, Food Safe, and GMP Guidelines
  • Must be able to occasionally lift and carry packages up to 40 pounds and able to stand for extended periods of time

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 216-706-7347 or submit your resume to





Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

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Meet Your Recruiter

Lakewood Office

With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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