Customer Service Representative
Job Description
A manufacturing company is seeking a Customer Service Representative who will process orders for materials or merchandise received by mail, telephone, or personally from the customer. This is a full-time position working Monday through Friday from 8 a.m. to 5 p.m.
Job Duties:
- Document and scan order information to sales order
- Update customer spreadsheets for changes and scan and attach accepted amendments to the sales orders
- Enter production orders and accepted amendments into the computer system for scheduling
- Advise customer of any damage, deterioration, loss of material, or any other concerns
- Maintain up-to-date standards and specifications for customer shipping schedules, routing, and electronic data interchange methods
- Reconcile daily customer shipments and weekly consignment inventory
- Maintain document files and shipping records, bill of lading, packing lists, and shipping notices
- Perform other duties as required
Job Requirements
Job Qualifications:
- Must have 1 year certificate from college or technical school; or 3 to 6 months related experience and/or training, or equivalent combination of both
- Must be able to read, analyze, and interpret periodicals, journals, technical procedures, or government regulations
- Must have the ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions is required
- Must be able to calculate discounts, interest, commission, proportions, and percentages
- Must be computer literate and able to maneuver in custom programs
- Must have strong customer service, communication, and organizational skills with an articulate phone presence
- Must have the ability to apply common sense understanding to carry out detailed uninvolved written or oral instructions
Only candidates that can pass a background check and drug screen will be considered. This company offers benefits upon permanent hire.
For an immediate interview, please call 440-253-2983 or submit your resume to parma@areatemps.com.
Additional Information
For over 30 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
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