Customer Service Representative

Cleveland, OH | Temp-to-Hire

Post Date: 04/03/2018 Job ID: 01 - 138051 ge Job Category: Customer Service/Sales Pay Rate: $11 to $12/hr, based on experience

A large and local company is seeking a Customer Service Representative for a part-time opportunity.  You will work 3 to 4 days each week, with one of those days being every Saturday. 

Job Duties:

  • Understand and adapt to a constantly changing product line
  • Overcome customer objections on products and services
  • Answer initial phone calls from customer who have service and technical support problems
  • Answer basic technical issues
  • Document suggestions for continued improvements to internal systems
  • Maintain consistent quality and performance metrics
  • Understand company’s products and customers’ experience with these products
  • Troubleshoot problems and provide answers to customers inquiries

Qualifications:

  • A 2 year degree in a business related field from an accredited college or university preferred
  • Must have 2 to 5 years customer service/call center experience
  • Must be proficient with Microsoft Word, Excel, and Outlook
  • Must have excellent data entry skills with a high attention to detail
  • Must be self-motived, dependable, and reliable
  • Excellent communication and time management skills is required
  • Must have the ability to explore new and creative ways to capitalize on marketing efforts
  • Must be able to bend, stoop, and pick up a maximum of 50 pounds 

Only candidates that can pass a background check and drug screen will be considered. 

For an immediate interview, please call 216-706-7347 or submit your resume to lakewood@areatemps.com.

For over 30 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Lakewood Office

With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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