Customer Service Representative - 2 needed

A growing facilities management service is seeking Customer Service Representatives to provide assistance to customers and vendors.  You will work Monday through Friday from 8 a.m. to 5 p.m.

Responsibilities:

• Respond to all inbound calls for service from home office and store locations 
• Resolve issues and concerns by providing information or taking action that will correct the problem and manage work request
• Ensure that all contractor performance issues are reported as they occur, follow up calls are managed within departmental guidelines, and performance reports are generated and distributed per customer requirements
• Monitor service areas and reports deficiencies in approved vendor selections when they arise 
• Ensure that edits are resolved within four business days and that all customer web-based system reporting requirements are met within established parameters 
• Attend any required meetings and conference calls and actively participates in the discussion 
• Understand the requirements for each customer which is under a CLS service contract 
• Actively seek opportunities with selected clients to provide them with additional services and materials in order to increase sales volume and improve gross profit 
• Pursue educational options which may periodically arise that will positively impact the performance of the duties herein 
• Maintain an orderly workspace and the most positive and professional image within the organization as well as outside contacts 
• Maintain a regular and punctual attendance record, adhere to all policies, and participate in tasks and projects
• Perform other duties as assigned

Job Qualifications:

• Prior customer service experience in a service-related environment is preferred but not required
• Must have experience managing client accounts and dispatching requests for service experience 
• Must have the ability to read and comprehend simple instructions, short correspondence, and memos and write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must have the ability to apply common sense understanding to carry out instructions and to deal with problems involving several concrete variables in standardized situations
• Must be a self-starter with a customer first attitude to work in a fast-paced, challenging office environment
• Must have strong problem resolution skills, be an effective communicator, and computer literate
• Must have exceptional work ethic and a positive attitude

Only candidates that can pass a drug test and background screen will be considered. This company offers a benefit package upon permanent hire.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service Representative position, please submit your resume to mentor@areatemps.com, call (440) 788-4373, or TEXT “your name & 174089” to (440) 497-1091.