Customer Service Representative - 2 needed

Mentor, OH 44060

Posted: 07/03/2024 Employment Type: Temp-To-Hire Job Category: Customer Service/Sales Job Number: 10 - 174089 kd Pay Rate: $18/hr

Job Description

A growing facilities management service is seeking Customer Service Representatives to provide assistance to customers and vendors.  You will work Monday through Friday from 8 a.m. to 5 p.m.

Responsibilities:

  • Respond to all inbound calls for service from home office and store locations 
  • Resolve issues and concerns by providing information or taking action that will correct the problem and manage work request
  • Ensure that all contractor performance issues are reported as they occur, follow up calls are managed within departmental guidelines, and performance reports are generated and distributed per customer requirements
  • Monitor service areas and reports deficiencies in approved vendor selections when they arise 
  • Ensure that edits are resolved within four business days and that all customer web-based system reporting requirements are met within established parameters 
  • Attend any required meetings and conference calls and actively participates in the discussion 
  • Understand the requirements for each customer which is under a CLS service contract 
  • Actively seek opportunities with selected clients to provide them with additional services and materials in order to increase sales volume and improve gross profit 
  • Pursue educational options which may periodically arise that will positively impact the performance of the duties herein 
  • Maintain an orderly workspace and the most positive and professional image within the organization as well as outside contacts 
  • Maintain a regular and punctual attendance record, adhere to all policies, and participate in tasks and projects
  • Perform other duties as assigned

 

Job Requirements

Job Qualifications:

  • Prior customer service experience in a service-related environment is preferred but not required
  • Must have experience managing client accounts and dispatching requests for service experience 
  • Must have the ability to read and comprehend simple instructions, short correspondence, and memos and write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Must have the ability to apply common sense understanding to carry out instructions and to deal with problems involving several concrete variables in standardized situations
  • Must be a self-starter with a customer first attitude to work in a fast-paced, challenging office environment
  • Must have strong problem resolution skills, be an effective communicator, and computer literate
  • Must have exceptional work ethic and a positive attitude

Only candidates that can pass a drug test and background screen will be considered. This company offers a benefit package upon permanent hire.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service Representative position, please submit your resume to mentor@areatemps.com, call (440) 788-4373, or TEXT “your name & 174089” to (440) 497-1091. 

Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Meet Your Recruiter

Mentor Office

With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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About Mentor, OH

Discover exciting job opportunities in the vibrant area around Mentor, Ohio! Nestled in the heart of Lake County, Mentor offers a perfect blend of scenic beauty and urban convenience. Known for its charming streets, diverse culinary scene, and thriving arts community, Mentor provides a rich tapestry of experiences for both work and play. From exploring the picturesque Mentor Lagoons Nature Preserve to catching a show at the Fine Arts Association, there is something for everyone here. Consider launching your career in Mentor and embrace the endless possibilities for growth and fulfillment. Browse our job listings today and take a step towards a rewarding career in this enchanting region!