Customer Service/Receptionist
Job Description
A health insurance agency is seeking a Customer Service/Receptionist to join their team. You will assist clients with all their health insurance needs for the under 65 years of age and in the Medicare market. Work hours are Monday through Friday from 8 a.m. to 5 p.m.; however, during the months of October through December you may work 50+ hours a week including possible Saturdays.
Responsibilities:
- Answer phones, greet clients, and provide aid to prospective and current clientele
- Coordinate client packets for agent appointments and submit and track insurance applications
- Correspond with insurance carriers regarding cancellation letters, change request, and update issues
- Handle incoming and outgoing mail deliveries
- Add and maintain client information and upload monthly renewals from carriers into CRM System
- Order supplies and perform light office cleaning
- Microsoft Office expertise, especially Word, Excel and Outlook
- Assist with yearly open enrollment and various projects
Job Requirements
Qualifications:
- Must have a High School Diploma or GED
- Prior health insurance experience is a plus, especially in Medicare
- Must have excellent customer service skills
- Must be proficient using Microsoft Word, Excel, and Outlook, along with accurate data entry skills
- Must have excellent communication, interpersonal, and organizational skills
- Must be self-motivated, detail-oriented, with the ability to multi-task
- Must be able to work overtime during their busy season
Only candidates that can pass a background check will be considered. This company offers benefits upon permanent hire.
Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Service/Receptionist position, please submit your resume to lakewood@areatemps.com, call (216) 706-7347, or TEXT “your name & 175989” to (216) 227-3133.
Additional Information
For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
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