Customer Service Associate

Lorain, OH | Temp-to-Hire

Post Date: 05/08/2017 Job ID: 01 - 131107 lr Job Category: Customer Service/Sales Pay Rate: $14/hr temp; $15/hr permhrhr

A large business service company is seeking a Customer Service Associate who will be responsible for the timely and efficient flow of customer orders for services, parts, repair, field service, and EF&I, from the initial inquiry for pricing and availability, through the payment of invoice for items shipped.  Work hours are Monday through Friday, from 8 a.m. to 5 p.m. 

Responsibilities:

  • Interface directly with internal;/external customers via phone calls or emails for parts pricing, availability, return request, or order status
  • Process part quotations, customer quote requests, and orders received with no quote referenced
  • Contact Customer/Internal Quoters for any pricing discrepancies
  • Generate invoices for cred card orders, special billing requirements, and exports invoices as required
  • Preauthorize credit card orders prior to forwarding an order
  • Expedite material from internal and external sources to ensure on-time delivery of parts
  • Perform other duties as needed

Qualifications:

  • Must have 3+ years office/clerical experience in a fast-paced environment
  • Must be able to work independently with little direction
  • Must have excellent written and verbal communication and interpersonal skills
  • Must have the ability to multi-task and effectively prioritize assignments
  • Must be computer proficiency in Microsoft office applications and have the ability to utilize business system tools such as SAP 

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 216-706-7347 or submit your resume to lakewood@areatemps.com.

For over 25 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions.  We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Lakewood Office

With over 25 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

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